GetDeathCertificates.com is an independent document preparation service. We are not a government agency. This privacy policy explains how we collect, use, and protect your personal information.
Information We Collect
When you use our services, we collect the following types of information:
Information You Provide
Order information: Name of deceased, date of death, state and county of death, number of copies requested
Your personal information: Your name, relationship to deceased, phone number, email address, and delivery address
Payment information: Credit card details (processed by our payment processor; we do not store full card numbers)
Communications: Messages you send to our support team
Information Collected Automatically
Browser type and operating system
Pages viewed and time spent on site
IP address (used for fraud prevention, not stored long-term)
Referring website
How We Use Your Information
To process and fulfill your death certificate order
To communicate with you about your order status
To respond to your customer service inquiries
To prevent fraud and ensure security
To improve our service
We do not sell your personal information to third parties.
Information Sharing
We share your information only as necessary to fulfill your order:
Vital Records Offices: We submit your name, relationship to deceased, and order details to the appropriate government vital records office as required to process your request
Payment Processor: Payment details are handled by our third-party payment processor under PCI-DSS compliance
Email Service (Brevo): Used to send order confirmations and status updates to you
Cloudflare: Our hosting and CDN provider; see Cloudflare's privacy policy for their data practices
Data Retention
We retain order records for 7 years for legal and accounting purposes. After this period, personal information is securely deleted. You may request deletion of your data at any time by contacting us (subject to legal retention requirements).
Security
We use 256-bit SSL/TLS encryption for all data transmission. Order data is stored in encrypted cloud databases. Access to customer data is restricted to personnel who need it to fulfill your order.
Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications (we send very few)
We use only essential cookies necessary for the operation of our website (session management, security). We do not use advertising or tracking cookies from third parties.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be posted on this page with an updated "last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.